Returns & Exchanges
Customer requests from the Jewelry Concierge portal, and the return jobs they become. Approve a request to create its job and email the customer a prepaid label. Repairs approved here go straight into Repairs.
| Request | Order | Piece | Asking For | Reason | Eligibility | Submitted | Actions |
|---|
| Job | Order | Piece | Resolution | Condition | Status | Settled | Actions |
|---|
Return
Customer Request
Piece
Inspection
Settlement
Issue the refund, store credit, or exchange in Shopify, then record it here.
Internal Notes
Shipping & History